Introduction

Scrubhub Cleaning LLC ("Scrubhub", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit scrubhubcleaning.co or use our cleaning services.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information:

Information you give us directly

When you request a quote, book a service, contact us, or sign up for marketing communications, you may provide us with:

Your full name
Your email address
Your phone number
Your property address and details (size, condition, type of clean needed)
Payment information (processed through secure third-party providers)
Any other information you choose to share with us

Information collected automatically

When you visit our website, we may automatically collect:

Your IP address
Browser type and version
Pages you visit on our site
Time and date of your visit
Referring website
Device type

We use cookies and similar tracking technologies to collect some of this information. You can control cookies through your browser settings.

Cookies and Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming here. We use this information to improve our website and services.

Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other personally identifying information. We use IP anonymisation, which means Google Analytics shortens your IP address before storing it.

You can opt out of Google Analytics tracking by:

Clicking "Decline" on the cookie consent banner when you first visit our site
Installing the Google Analytics Opt-Out Browser Add-on
Adjusting your browser's cookie settings to block third-party cookies

For more information about how Google handles your data, see Google's Privacy Policy.

How We Use Your Information

We use the information we collect to:

Provide cleaning services and respond to your quote requests
Schedule and confirm appointments
Process payments
Communicate with you about your bookings, including reminders and follow-ups
Send you marketing communications about our services (only if you've opted in - you can unsubscribe at any time)
Improve our website and services
Comply with legal obligations
Prevent fraud and protect our business

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us run our business (payment processors, email services, scheduling software, cloud hosting providers). These providers are only authorized to use your information as needed to provide their services to us.
Legal authorities if required by law, court order, or to protect our legal rights.
Successor entities if Scrubhub is acquired, merged, or sold.

We do not share your information with third parties for their own marketing purposes.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

Access - request a copy of the information we hold about you
Correction - ask us to correct inaccurate information
Deletion - request that we delete your information (subject to legal requirements we may need to keep some records)
Opt-out of marketing - unsubscribe from marketing emails at any time
Do not sell - California residents have the right to opt out of the sale of personal information (we do not sell your information)

To exercise any of these rights, contact us at info@scrubhubcleaning.co or call (559) 312-7136.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to non-discrimination for exercising your rights. We will not deny you services or charge you different prices for exercising your CCPA rights.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any information with them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Scrubhub Cleaning LLC
5631 N Figarden Drive, Unit 116
Fresno, CA 93722
Email: info@scrubhubcleaning.co
Phone: (559) 312-7136